ABOUT US

Data Center Design

All CompuWebHosting data centers are built upon CompuWebHosting's unique pod design concept, making them functionally independent with distinct and redundant resources, and fully integrated through CompuWebHosting’s revolutionary network architecture.

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Data Center Pod Concept

Each data center facility features one or more pods, each built to the same specifications with best-in-class methodologies to support up to 5,000 servers. Leveraging this standardization across all geographic locations, we optimize key data center performance variables including: space, power, network, personnel, and internal infrastructure.

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Do you have multiple backbone connections?
Yes. We operate both our Public and Private Networks with multiple carriers and across redundant fiber routes in order to guarantee the highest level of availability that is possible for our customers.

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What connections do you have?

CompuWebHosting uses three distinct networks:

■ Public Network for access to our facilities
■ Private Network for system management
■ Data Center to Data Center Network for server connectivity across facilities

Multi-homed connectivity to the Internet with bandwidth from the following independent carriers, combining more than 20 x 10Gbps connections to create one of the industry’s fatest networks.

■ Global Crossing®
■ NTT America
■ Comcast® (peering)
■ Telefónica (peering)
■ Internap®
■ Qwest®
■ Equinix (peering)
■ Time Warner (peering)
■ Level 3®
■ SAVVIS™
■ SIX (peering)

Data Center to Data Center connectivity across a 10Gbps fiber link from AboveNet™

Private Network connectivity for secure remote access through multiple VPN gateways:

■ Cogent Communications (1Gbps)
■ XO Communications (1Gbps)

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What hardware vendors does CompuWebHosting use?

Networking Cisco™
Security Cisco and Fortinet™
Storage Dell EqualLogic™
Servers Super Micro®

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What kind of back up power do you have?

■ Dallas: 6 x 750 kVA UPS battery backup units and 3 x 2 mW diesel generators with on-site fuel storage
■ Seattle: 4 x 500 kVA UPS battery backup units and multiple 2 mW diesel generators with on-site fuel storage
■ Washington, D.C.: 8 x 750 kVA UPS battery backup units and 3 x 2 mW diesel generators with on-site fuel storage

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Do you offer 24/7 support?

Yes. We support all of our customers and data center facilities with on-site technicians on a 24/7/365 basis. All of the support staff are CompuWebHosting employees, not third party contractors.

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What is your average turn-around time on a support ticket?

Our standard turn-around time is 30 minutes or less.